Privacy Policy

Coopérathon Global Privacy Policy

Updated on August 19, 2020


At Desjardins, the right to privacy is a cornerstone of our commitment to excellent customer service. We respect the confidentiality of our clients’ personal information in everything we do. As a result, we have adopted this privacy policy, which outlines all the steps involved in protecting our clients’ privacy.

Here are a few definitions of terms used in the policy:

  • Personal information: All information about an individual and information that can be used to identify them.
  • Third party: Any individual or legal person outside of Desjardins and not affiliated with Desjardins.
  • We/us/our: Desjardins.
  • You/our: Any individual from whom we collect personal information for the purposes of the Coopération Global platform.



We are responsible for all the personal information we have under our control and we have implemented safeguards to ensure the confidentiality of all the personal information that you provide. Individuals within our company who are responsible for regularly collecting and processing personal information pay particular attention to how this information is handled. If we must provide personal information to a third party, we will use contractual or other means to ensure that the third party in question will provide a comparable level of protection. We have also established and implemented policies and procedures to give effect to this policy in order to protect your personal information, and to receive and respond to client complaints and requests.


Purpose of information collected

We collect, use and communicate your personal information to provide services related to the Coopérathon Global platform. Specifically, we collect, use and disclose your personal information, and that of third parties, as applicable, to:

  • Give you appropriate access to the platform
  • Sign you up for our services
  • Manage your registration in various events
  • Communicate with you
  • Conduct statistical analysis (data is made anonymous)
  • Get your opinion on our organization and services
  • Update your personal information
  • Act as may be required or permitted by law

If we intend on using or communicating your personal information for purposes other than those mentioned above, we will first obtain your consent, unless the new purpose is required by law. Under no circumstances is your personal information sold or inappropriately disclosed to third parties.


Personal information collected

To provide you the services related to the Coopérathon Global platform, we may need the following personal information:

– Personal identification information: includes your last name, first name, username, email address and phone number.

– Contextual information: includes your interactions with the platform (activities on the platform, for example, score, registration for events, team membership, photos, etc.), login attempts, searches, etc.


Your consent is required for us to collect, use or disclose your personal information, unless required or permitted by law. When you voluntarily provide certain personal information to us, you are also giving your implied consent (if express verbal or written consent has not been provided) for us to collect, use and disclose that personal information in compliance with this policy. It is implied that you have given us consent to collect, use or disclose information provided in our requests, forms and documents. Please read this section carefully.

You may withdraw your consent at any time with reasonable notice, subject to legal or contractual obligations which must be fulfilled by us. Withdrawal of consent may prevent us from providing you with the requested services.

Limiting collection

We collect only the quantity and type of information required for the purposes specified in this policy. We primarily obtain personal information from you. However, we may also obtain it from external sources, including social media platforms and specific websites, with your consent and within the limits authorized by law.



Limiting use, disclosure and retention

We will not use or disclose your personal information for purposes other than those for which it was collected, except with your consent or as may be required or permitted by law. We may be required to disclose personal information to competition organizations (as defined in our general terms and conditions) to provide the services requested.

We may store and/or share your personal information with external service providers located outside Canada. In this case, we will ensure that the contractual or other appropriate means are in place to protect your personal information. Your personal information will be subject to the laws of that jurisdiction and therefore, may be accessible to the authorities of that jurisdiction.

The personal information we have about you will only be retained for as long as required for the purposes stated in this policy. When personal information is no longer required to reach the stated purposes, or for any other legal requirements or otherwise, it will be destroyed, erased or made anonymous.


We will do everything we can to make sure that your personal information is as accurate, complete and up-to-date as is necessary for the purposes for which it is to be used. We generally rely on you to provide us up-to-date information, such as changes in address and other contact information. If you prove that the information in your file is inaccurate, we will review it and correct it.


We will protect your personal information from loss or theft, and from any unauthorized access, disclosure, copying, use or modification. Personal information contained in your file is accessible only to individuals authorized and qualified to access such information, and only when such access is required in the course of their duties.

Client access

You have the right to access your personal information in our files and to correct it. Email the Coopérathon Global team at to access your file. Once we have received your written request, we will respond within 30 days, or at a later date when authorized or required by law. Access to your personal information may be restricted or rejected, but only in circumstances where permitted or required by law.


When you visit our website or use our app, information about you may be stored in cookies installed by us or a third party on your computer or device.

This section explains what cookies are and describes mobile and web measurement tools we use and how we use them. It also explains all your options when using this technology.

What’s a cookie? A cookie is a small data file created by our application or your browser when you activate our application or visit our website. It is stored on your device. Cookies are used to save information about you to facilitate authentication and improve your experience. Some cookies are required when using our website or app, while others are used to optimize and personalize the content that you see.

We use 2 types of cookies:

  • Session cookies: This type of cookie is temporarily stored on your device’s memory and is deleted once your session is over. Session cookies are used to identify you and are deleted when you leave our transactional site.
  • Persistent cookies: This type of cookie remains on your device and is used each time you visit a site. Persistent cookies are text files, which means that they cannot be used for harmful purposes, for example, infecting a device with a virus or any other malicious data.

What’s a web beacon? A web beacon is a tiny image on a website, app interface or email. It can be used to anonymously track how many times a page is visited. Web beacons are invisible and can be found anywhere on our website or promotional messages. Unlike cookies, web beacons aren’t stored on your device.

What kind of information is collected? Cookies and web beacons collect personal information like your language preference, province and certain online behaviours (for example, the number of pages you visit, the time you spend on each page, promotional banners you click on, etc.). We save the information that we collect by matching it to unique identifiers linked to the application, browser or device you are using. This allows us to store your language preferences for all your browsing sessions, for example, or show you relevant ads. While a unique code in the cookie file or web beacon allows us to identify you as a user, it does not contain your name or address.


Why do we use cookies and other measurement tools? We use mobile and web measurement tools to:

  • Provide a secure browsing experience and verify your information. Using measurement tools means we do not need to save information about you every time you go to a new page. We can also store information about your sessions to identify you when you use our application or visit our website.
  • Remember your settings and preferences. Measurement tools allow us to remember your preferences, such as your province and preferred language.
  • Compile statistics. We use measurement tools to find out, among other things, which of our application tabs or website pages are most popular, the average number of tabs or pages visited, and the average amount of time spent in the application or on our site to help us improve our services.
  • Analyze our performance. Measurement tools help us learn what our users like most and what we may need to change.
  • Provide advertising that is relevant to you. We use mobile and web measurement tools to show you online offers on our websites and other websites. We also use them for retargeting and remarketing purposes and to limit the number of ads you see. For more information, see the section on interest-based advertising below.

Who has access to the information collected by cookies and web beacons? We use web analytics tools (like Google Analytics and Adobe Analytics) and advertising tools provided to us by advertising partners like Google, Facebook and Twitter. As a result, these partners may have access to the information collected by cookies and web beacons when you use our application or visit our website.

Can I block cookies? You can disable the personalization features on our sites by blocking cookies in your browser. See the procedure for enabling and disabling cookies. To block cookies when using the browsers on your mobile device, refer to the procedure for turning cookies on or off. This link will open in a new window in the Chrome or Safari app.

Blocking cookies may prevent some parts of our application and some pages on our site from displaying correctly, and some features may not be available. For you to be able to use our online services, your browser must allow cookies.

Can I opt out of interest-based advertising? You can choose not to allow your information to be used for interest-based advertising by turning off personalized ads (this link will open in a new window) and by installing add-ons or extensions that prevent the sharing of information with Google Analytics (this link will open in a new window).

We also use Facebook’s custom audience feature to create interest-based advertising for our clients. You can opt out of seeing these ads by following the procedure to opt out of Facebook’s custom audiences (this link will open in a new window).

Please note that these operations do not prevent the collection of your navigation data. To achieve this, you can refuse cookies by following the procedure in the previous section.

Even if you opt out of interest-based advertising, you may still see Desjardins ads. However, the ads you see will not be customized to your needs and may appear more frequently.

Links to third party websites. For your convenience, we provide links to the sites of third parties. However, we have no control over the content or operation of these sites, nor do we control the confidentiality or privacy practices of the site operators. The owners of these sites may install cookies or web beacons when you click ads or links to their websites. Any personal information you submit through such sites is governed by the privacy policies of the sites in question. It is therefore your responsibility to find out about their policies in order to protect information that concerns you.


If you have any questions about this privacy policy, you can email us:




Challenging compliance

We have established an internal complaint review process and we will assess all privacy complaints. If a complaint is considered justified, we will take appropriate measures to rectify the situation. If your complaint cannot be resolved by our internal complaint review process, or if you prefer, you may file a complaint with the Commission d’accès à l’information du Québec (this link will open in a new window).

We reserve the right to change this policy at any time. To find out when this policy was last updated, refer to the date listed after “Updated on” at the beginning of this policy. Your continued relationship with us is considered an acceptance of these updates.